Company Policies

Absolute Wellness Group has the following company policies:

• If you have any of the following physical conditions, you may be required to have a Medical Clearance and Physician’s Consent Form:

1. • Hypertension
   • Hyperlipidemia
   • Diabetes
   • Family history of heart disease prior to age 60
   • Smoking
   • Abnormal resting EKG

Absolute Wellness group will follow the ACSM's Guidelines for Exercise Testing an Prescription, inclusive of the Risk Stratification. We will discuss the Risk Stratification as applicable.

• Payments will be made to Absolute Wellness Group, LLC prior to the commencement of my program (personal training, group fitness, boot camp, etc.) Payment may be in the form of cash, credit card, or check, as per my invoice from Absolute Wellness Group, LLC. Payments must be received prior to each session if not paid in full at the start of the contract. I fully understand that there will be no refund for any reason other than those due to a medical condition. If such condition arises before my program is complete, I must bring a signed letter from my physician stating that I am no longer capable of exercise. Only a prorated amount will be returned based upon the number of sessions remaining.

• Rates for Absolute Wellness Group services are subject to change. Services prepaid for by Client, which are unused at the time of any rate change, will be honored at the price already paid.

• Time slots are available on a “first-come, first-served” basis by appointment. Sessions, whether purchased a la carte or as part of a package, must be paid for when the appointment is booked. Client may schedule prepaid sessions in advance.

• In order to provide the best possible service to all Clients, Absolute Wellness Group asks that all Clients be ready to begin their session/class at the scheduled time. Time lost at the beginning of a session due to a Client’s tardiness cannot be made up at the end of the session as that could potentially impact the next scheduled Client. Unless prior arrangements have been made, a Client will be deemed a “no-show” when they are fifteen minutes late for an session/class. No refunds or credits will be given for “no-shows”.

• Regarding cancellations:
  • All qualifying cancellations will result in a credit being given which can be applied to a future session or other product or service from Absolute Wellness Group.
  • All cancellations must be made with a minimum of 24 hours advance notice in order to receive credit for the session. Due to an inability to fill the previously blocked time period, Cancellations with less than 48 hours notice given will not qualify for a credit and Client will be charged for the session. Cancellations must be made by calling the appropriate contact to be deemed effective.
  • If Client receives credit for a missed session, the credit must be used within 60 days of the missed session, or it will be waived. (Personal Training Clients Only)
  • If Absolute Wellness Group needs to cancel a scheduled class/session, Client will receive credit for such session.

• Clients are required to observe any and all rules of the gym or facility where workouts take place, if applicable. Clients may be required to sign additional Waivers as required by the facility.

• Shirts and shoes are required at all times during sessions. Client should also have water available as necessary during the workout.

• Clients have the right to terminate a particular exercise or workout at any time. You are in control of your workouts! If an exercise is uncomfortable or painful, or if you want to stop for any reason, you may do so. If a particular exercise is painful for you to do or you have an injury or other limitation that makes it difficult for you to do, Absolute Wellness Group can attempt to substitute another exercise to work that particular muscle group.

• You will get from your workouts what you put in. Results will vary by individual and Absolute Wellness Group cannot guarantee specific results. Client acknowledges that Client is responsible for their decisions regarding whether or not to exercise consistently, eat properly, rest enough, and live a healthy lifestyle.

• Absolute Wellness Group respects your privacy. Due to the nature of our services, it is necessary to collect certain personal information from Clients. All information collected is treated as STRICTLY CONFIDENTIAL, and Absolute Wellness Group will not share or redistribute your information with any third party except as necessary to provide services purchased by the Client, or as required by law. Any information gathered from a Client is simply for our records and, if applicable, necessary to provide the services to the Client for which we have been contracted.

All Terms and Conditions are subject to change. The most current version of these Terms, Conditions, and Policies are posted on this website.